Project Request
Project Request
Welcome to CriatiViz.
These Terms of Service & Privacy Notice (“Terms”) govern the access to and use of the CriatiViz client portal, website, services, communications, and all related digital resources provided by CriatiViz.
By accessing the Portal, accepting a Proposal, using any Service, or otherwise interacting with CriatiViz, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
If you do not agree with these Terms, you must not access or use the Portal or any Services.
CriatiViz is an independent Brazilian company specialized in professional architectural visualization, including:
CriatiViz does not provide architectural, engineering, structural, legal, surveying, urban planning, or construction services.
All Services provided by CriatiViz are exclusively creative and audiovisual in nature.
“CriatiViz”, “we”, “our”, or “us” means:
CriatiViz
Brasília – DF – Brazil
CNPJ: 40.472.779/0001-62
“Client” means any individual or legal entity requesting, purchasing, or receiving Services from CriatiViz.
The secure online environment operated by CriatiViz for communication, project monitoring, approvals, file sharing, and related activities.
All visualization and creative services provided by CriatiViz.
The commercial document describing the specific scope of work, pricing, schedule, deliverables, revisions, and commercial conditions for a particular engagement.
The final materials contractually agreed to be delivered by CriatiViz.
Unless expressly stated otherwise in the Proposal, Deliverables consist exclusively of exported media files, such as rendered videos and images.
Any documents, drawings, CAD files, BIM models, photographs, logos, branding materials, references, specifications, or other content supplied by the Client.
Ownership of Client Materials always remains with the Client.
All files, software, workflows, scenes, templates, scripts, automation systems, prompts, production methods, PSD files, project files, Unreal Engine files, 3D scenes, source files, and any other internal production resources created or maintained by CriatiViz.
Internal Assets are not Deliverables.
These Terms govern:
The Services are intended exclusively for individuals and organizations legally capable of entering into binding agreements.
By using the Services, you represent and warrant that:
CriatiViz may request reasonable evidence of such authority whenever necessary.
CriatiViz provides creative visualization services.
The Services are intended exclusively for communication, marketing, presentation, visualization, and audiovisual purposes.
CriatiViz does not perform or certify architectural, engineering, construction, surveying, permitting, or other regulated professional services.
The Client remains solely responsible for all technical, legal, regulatory, and construction decisions relating to its own project.
Nothing produced by CriatiViz shall be interpreted as technical documentation suitable for construction or regulatory approval.
Access to the Portal is provided exclusively by invitation.
CriatiViz does not offer public registration.
Accounts are created solely at CriatiViz’s discretion for authorized Clients and their designated representatives.
Each account is personal to the authorized user.
The Client is responsible for maintaining the confidentiality of login credentials and promptly reporting any unauthorized access.
All Services are governed by an individual Proposal issued by CriatiViz.
A Proposal becomes binding when accepted by the Client through the agreed acceptance method.
In the event of any conflict between these Terms and an accepted Proposal, the commercial provisions of the Proposal shall prevail only for that specific engagement.
CriatiViz shall perform the Services with reasonable professional skill and care.
Estimated schedules are provided in good faith and may be adjusted when delays are caused by the Client, force majeure, or third-party providers.
The Client agrees to:
Delays caused by the Client may require corresponding adjustments to the project schedule.
Unless expressly stated otherwise in the Proposal, Deliverables consist solely of exported media files.
Source files, production assets, PSD files, project files, Unreal Engine projects, 3D scenes, scripts, prompts, automation systems and other Internal Assets are excluded from the Deliverables.
Revision limits, approval stages, scope changes and delivery milestones are defined exclusively in the applicable Proposal.
Requests exceeding the agreed scope may require additional fees and revised schedules.
Fees are established exclusively in the Proposal.
The Portal does not process payments.
Invoices may be issued by CriatiViz, while payments are completed through financial institutions or payment providers designated by CriatiViz.
Late payments may suspend ongoing Services until outstanding amounts are settled.
The Client retains ownership of all Client Materials.
CriatiViz retains ownership of all Internal Assets, production methodologies, software configurations, workflows, templates, source files, automation systems and proprietary know-how created or used during production.
No ownership of Internal Assets is transferred unless expressly stated in writing.
Upon full payment, the Client receives a perpetual, worldwide, non-exclusive license to use the final Deliverables for any lawful purpose.
The Client may edit, crop, adapt, rebrand, distribute, publish, commercialize and present the Deliverables under its own brand without attribution to CriatiViz.
This license applies only to the final Deliverables and does not include Internal Assets.
Unless otherwise agreed in writing or restricted by a valid Non-Disclosure Agreement (NDA), CriatiViz may display the final Deliverables in its portfolio, website, social media, presentations, awards, marketing materials, and promotional activities.
No confidential information shall be disclosed without the Client’s authorization.
CriatiViz may use artificial intelligence tools, automation systems, and machine learning technologies during any stage of production.
CriatiViz is under no obligation to disclose:
Such information constitutes confidential business know-how.
CriatiViz processes personal data only to the extent necessary for:
Depending on the relationship, CriatiViz may process:
Sensitive personal data should not be submitted unless strictly necessary.
Proposal requests that do not result in a contractual relationship may be retained for up to twelve (12) months before deletion.
Project-related information associated with accepted Proposals may be retained for up to five (5) years following project completion, unless a longer retention period is required by law.
CriatiViz adopts commercially reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction.
However, no electronic system can guarantee absolute security.
The Portal may integrate with third-party services including cloud storage, communication platforms, authentication providers, and productivity tools.
Such services operate under their own terms and privacy policies.
CriatiViz is not responsible for failures, outages, interruptions, or policy changes affecting third-party providers.
Certain project files may be shared through Google Drive or equivalent cloud storage services.
Availability, synchronization, bandwidth limitations, and service interruptions remain under the responsibility of the respective provider.
CriatiViz shall not be liable for temporary unavailability caused by external service providers.
Each Party agrees to protect confidential information received from the other Party and to use such information solely for purposes related to the Services.
This obligation does not apply to information that:
The Client represents and warrants that it owns or has obtained all necessary rights, permissions, and licenses for materials supplied to CriatiViz.
The Client shall indemnify CriatiViz against claims arising from unauthorized use of third-party materials provided by the Client.
CriatiViz will use commercially reasonable efforts to maintain Portal availability.
Maintenance, upgrades, security measures, internet failures, cloud provider outages, and unforeseen technical events may temporarily affect availability.
Temporary interruptions do not constitute breach of these Terms.
CriatiViz may communicate with the Client through the Portal, email, or other agreed communication channels.
Notices are deemed received when made available through the selected communication channel.
CriatiViz may suspend Portal access or ongoing Services if:
Where reasonably practicable, CriatiViz will provide prior notice.
CriatiViz may improve, modify, replace, or discontinue Portal features and operational procedures whenever reasonably necessary.
Material changes affecting contractual obligations will not apply retroactively unless required by law or mutually agreed.
CriatiViz may update these Terms from time to time.
Updated versions become effective upon publication or on the effective date specified in the revised document.
Continued use of the Portal after the effective date constitutes acceptance of the updated Terms.
To the fullest extent permitted by applicable law, CriatiViz shall not be liable for indirect, incidental, consequential, exemplary, punitive, or special damages, including loss of profits, business interruption, loss of opportunity, loss of goodwill, or loss of data.
CriatiViz’s liability shall be limited to direct damages resulting from its proven breach of these Terms.
CriatiViz shall not be responsible for failures, interruptions, delays, or outages caused by:
Neither Party shall be liable for delays or failures resulting from events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, epidemics, governmental actions, power failures, internet disruptions, or similar circumstances.
Affected obligations shall be suspended for the duration of the force majeure event.
The Client agrees to indemnify and hold harmless CriatiViz, its directors, employees, contractors, and affiliates against claims, damages, liabilities, costs, and expenses arising from:
Each Party shall comply with all applicable laws and regulations relevant to its own activities under these Terms.
Nothing contained herein shall require CriatiViz to perform activities prohibited by applicable law.
CriatiViz reserves the right to refuse, suspend, or terminate Services that may involve:
Either Party may terminate the contractual relationship in accordance with the applicable Proposal or by mutual written agreement.
CriatiViz may immediately terminate access to the Portal or the Services in cases involving material breach of these Terms, fraud, illegal activity, or non-payment.
Termination shall not affect rights and obligations accrued prior to the effective termination date.
Upon termination:
These Terms shall be governed by and construed in accordance with the laws of the Federative Republic of Brazil, without regard to conflict of law principles.
Any dispute arising from or relating to these Terms shall be submitted to the competent courts of Brasília, Federal District, Brazil, unless mandatory law provides otherwise.
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
The invalid provision shall be interpreted, replaced, or limited to the minimum extent necessary to preserve the original intent.
Failure by CriatiViz to enforce any provision of these Terms shall not constitute a waiver of any right or remedy.
Any waiver shall be effective only if made expressly in writing.
The Client may not assign or transfer its rights or obligations under these Terms without the prior written consent of CriatiViz.
CriatiViz may assign these Terms as part of a corporate restructuring, merger, acquisition, or transfer of business operations.
These Terms, together with the applicable Proposal and any documents expressly incorporated by reference, constitute the entire agreement between the Parties regarding the Services and supersede all prior negotiations, communications, understandings, and agreements relating to the same subject matter.
In the event of any inconsistency, the following order of precedence shall apply:
Commercial terms contained in an accepted Proposal shall prevail only for the specific project to which they apply.
The Parties agree that acceptance of these Terms or any Proposal may occur electronically, including through the Portal, email confirmation, electronic signature platforms, or other legally recognized digital methods.
Electronic acceptance shall have the same legal force and effect as a handwritten signature, to the fullest extent permitted by applicable law.
These Terms are drafted in the English language.
If a translation is provided for convenience, the English version shall prevail in the event of any inconsistency or conflict, unless mandatory law requires otherwise.
Nothing contained in these Terms shall be interpreted as creating a partnership, joint venture, employment relationship, agency, fiduciary relationship, or other legal association between the Parties beyond the contractual relationship expressly established herein.
Each Party acts as an independent contractor.
The provisions relating to confidentiality, intellectual property, limitation of liability, indemnification, governing law, dispute resolution, payment obligations, data retention, and any other clauses intended by their nature to survive termination shall remain effective after the termination or expiration of these Terms.
Questions regarding these Terms, privacy matters, data protection requests, or contractual issues may be directed to:
CriatiViz
Brasília – Federal District – Brazil
Email: contato@criativiz.com
CriatiViz will make commercially reasonable efforts to respond to legitimate inquiries within a reasonable timeframe.
No amendment, modification, or waiver of these Terms shall be binding unless made in writing by CriatiViz or otherwise required by applicable law.
Updated versions published through the Portal shall supersede previous versions as of their stated effective date.
Any right not expressly granted under these Terms is reserved by CriatiViz.
Nothing contained herein shall be interpreted as granting any implied license, ownership interest, or right over CriatiViz’s Internal Assets, proprietary methodologies, trademarks, business processes, or confidential information.
The Parties acknowledge that they have had the opportunity to review these Terms prior to accepting them.
By accessing the Portal, accepting a Proposal, or using any Service provided by CriatiViz, the Client confirms that these Terms are legally binding and enforceable to the fullest extent permitted by applicable law.